FAQs

 Here's a list of our most Frequently Asked Questions! 

 

  1. Does the Antibacterial Hand Wash kill COVID-19? Maintaining good hygiene by washing your hands often for 60 seconds with our Antibacterial Hand Wash will kill 99.99% of germs from your hands. We have tested our Antibacterial Hand Wash against bacteria, however, we have not tested against viruses. The World Health Organisation recommends regular hand washing as a defence against Coronavirus (COVID-19). 
  1. Does the Antibacterial Surface Cleaner kill COVID-19? Good hygiene is important to protect yourself and others and like washing your hands, cleaning surfaces is also important. Our Antibacterial Surface Cleaner kills 99.99% of germs on surfaces and has been tested against bacteria however it has not been tested against viruses.
  1. How many can we purchase at once? Maximum of 3 products per transaction. 
  1. Is the Antibacterial Surface Cleaner safe for children and pregnant women? Yes, as long as directions for use on the label are followed.
  1. Is the Antibacterial Surface Cleaner safe for pets? Yes, as long as directions for use on the label are followed.
  1. Do these products contain fragrance? Yes, both our Antibacterial Surface Cleaner and Antibacterial Hand Wash products contain fragrance.
  1. Are these products grey water and septic safe? Yes, as all the ingredients are readily biodegradable.
  1. Can I purchase this in a supermarket? The product kits available from our online store are online only offers, you cannot get these kits in the supermarket. 
  1. What am I refilling it into? You can use the bulk packs to refill into a pump pack or spray bottle you have at home. Just be sure to wash out the bottle thoroughly before refilling. 
  1. Can we purchase all Earth Choice products in bulk and online? Our full collection of Earth Choice products are available from your local supermarkets. The offers from our online store are online only offers. 
  1. Can I purchase these items separately? Our 4.4 Litre Antibacterial Surface Cleaner and 4.4 Litre Antibacterial Hand Wash are not sold separately, they are only available as a kit. 
  1. Does the Antibacterial Surface Cleaner need to be mixed with water? No need to add water. This can be used directly from the container without adding water as it is not a concentrated formula.
  1. Can I use the Antibacterial Surface Cleaner on engineered stone? Yes, simply follow the directions on the label.
  1. Can I use the Antibacterial Surface Cleaner on marble and granite? Natural stones like marble and granite are porous and must be appropriately sealed before applying any cleaning products.

  2. What surfaces is the Antibacterial Surface Cleaner suitable for? Our Earth Choice Antibacterial Surface Cleaner is suitable for kitchen benches, stovetops, sinks, tiles, laminate, stainless steel, vinyl and most plastic surfaces. Always test on an inconspicuous area before use.
  1. Is the Antibacterial Surface Cleaner food safe? Yes, it is suitable for cleaning food preparation areas.
  1. Is the Antibacterial Surface Cleaner hospital grade? We do not claim hospital grade as we have not done the testing.
  1. Do these products contain bleaches or chlorine? No, they do not. 
  1. Does the Antibacterial Surface Cleaner kill mould? No, we do not claim to kill mould as we do not use bleach or chlorine in our products.
  1. Do you make hand santiser? No, as we do not have the facility to make large quantities.
  1. How long will my purchase take to be delivered? Goods are delivered via Australia Post and will usually deliver to the delivery address within 5 - 7 working days within Australia, with the exception where an order may be placed on backorder or preorder. Backorders will be released where stock is made available and preorders will be released as advised. 
  1. Is there a delivery fee? Our standard delivery fee is $9.95, however from time to time we may run promotions and offer free or discounted delivery. 
  1. Can it be delivered overseas? No, we do not deliver outside Australia.

  2. How much Ethanol does the Earth Choice Antibacterial Surface Cleaner contain? We do not use Ethanol as an ingredient in our Antibacterial Surface cleaner. Benzalkonium Chloride is used for the antibacterial effect.

  3. How much Ethanol does the Earth Choice Antibacterial Hand Wash contain? We do not use Ethanol as an ingredient in our Antibacterial Hand wash. Low pH is used for the antibacterial effect.